Mission Statement

We aim to improve the health and wellbeing of our patients by providing accessible, high quality healthcare services within a confidential and safe environment through effective collaboration and teamwork.

Our Vision

• We aim to empower patients to take control and make decisions about their own care.
• We aim to ensure that patients have a positive experience of the care we provide.
• We aim to ensure that our doctors and staff are approachable, respectful and patient centred.
• We aim to continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, adaptable and resilient workforce to meet the needs of our patients and community.
• We aim to provide a learning environment where we train student and health professionals.  This learning and continual improvement ethos runs through everything we do; we look to make continuous improvements and learn lessons from delivering primary health care.

Our Values

Accountability – we ensure we take responsibility for our actions and are open and transparent to those using our services.

Quality – we continue to strive to achieve a high level of care and treatment for our patients.

Fairness – we are consistent in the way we treat people, both patients and staff, we act courteously, show consideration, compassion and understanding.

Working as a Team - Our success is built on the personal and professional achievements of everyone who works at West Common Lane Teaching Practice, valuing the contribution of every team member.

Learning and Improving – we continue to adapt to change, building on achievements and developing our services.