As part of our service we offer online consultation. You can input your symptoms online and will receive a response - usually that day, if a request is received within the Online Consultation daily request times. You will either be given advice, directed to other sources of support such as the pharmacy, receive a telephone consultation or if necessary booked in for an appointment. You will also have access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether. You can also use the system to request test results, sick notes, referral letters and medical reports. It’s easy to get started, just try it and you might save yourself time and a journey. Click on this link to try the service.
From 1st October 2020 we will only be taking prescription requests over the phone at dedicated times. These times are:
10.30am to 12.30pm
1.30pm to 3.30pm
Thank you for your co-operation
Ordering Your Repeat Prescriptions Is Changing
From the 1st of April 2020, you (or a person nominated on your behalf) will have to order repeat prescriptions directly from your GP Practice.
You will no longer be able to order repeat prescriptions through your pharmacy, online pharmacy or other dispensing contractor.
For more information on this matter, please download the Repeat Prescription Changes Leaflet here (PDF, 140KB).
Prescriptions for medication taken regularly and approved by your doctor can be obtained without seeing the doctor in the following ways:
In person by using the right hand side of your prescription form ticking the required items and handing the request to the receptionist. If you enclose a stamped addressed envelope we will post the prescription to you.
Via Patient Access. For access to this service you will need to register with reception. Please bring a form of identification for registration, preferably your driving licence or passport. You will receive a user name and password that will enable you to visit the website to order your repeat medication (the receptionist will give you details). The message facility should only be used to leave messages about repeat drugs already on your list.
Order by telephone by calling the surgery on 01724 877744 between 10.30am - 12.30pm and 1.30pm - 3.30pm when the Repeat Prescription line is open. Please allow three working days’ notice for your request to be processed.
There is the option of using the electronic prescription service, which means you can request your prescription to go from your GP surgery to your nominated pharmacy electronically. For more details on this service, ask a receptionist
Remember to order in time to avoid running out of treatment at weekends or bank holidays
The practice has an agreement in place with the Medicines Optimisation Team via North of England Commissioning Support (NECS) that NECS employed pharmacists or technicians may access the records of patients for the purpose of optimising medication.
Electronic Prescription Service / Nominated Pharmacies
If you have a nominated pharmacy, the surgery will send your prescriptions to them electronically.
Please click on the following link for a leaflet explaining the service - EPS Summary for Patients
Should you wish to nominate a pharmacy please ask one of our receptionists.
We will review your conditions and treatment at agreed intervals so there is a date on your medication list as a reminder for you and for us of when this review is due. If your medication list shows a review is due please contact reception.
The practice is in the process of switching patients whose medical condition is described as stable by the GP to repeat dispensing.
Repeat dispensing is a new way of getting your medicines without having to ask the GP for a prescription each time.
Your GP or prescriber will authorise a number of electronic repeat prescriptions. These electronic repeat prescriptions will then be supplied to you by your pharmacy at regular intervals. Your GP will make sure it is safe for you to get your medicines in this new way. Not all medicines can be supplied on a repeatable prescription.
The pharmacist will be looking after your batch prescription forms for you, and he/she will get you to sign a batch prescription each time you go to pick up your medicines.
When you need more medicines, you can collect this from your pharmacy you do not need to order your prescription from your GP (Until the batch of prescription has run out). Before you prescription is dispensed, the pharmacist may ask you some simple questions relating to your medication.
If you don't need all of the medicines on your prescription, let the pharmacy staff know, so that they only supply the medicines you need. This will help to reduce waste and save the NHS money.
When your pharmacy supplies your final electronic repeat prescription in the series that your GP has authorised, they will advise you to contact your GP practice. Your doctor or practice nurse may want to see you to review your medication before they will authorise more electronic repeat prescriptions.
If you are going on holiday, speak to your pharmacist well in advance of your travel date. Depending on how your prescription is written it may be possible for you to collect your medication in advance. Alternatively the pharmacist may speak to your doctor to help arrange a supply of medicines for you.
If you pay for your prescriptions, you will have to pay a prescription charge for each item you get a prescription dispensed. You may find that a prescription pre-payment certificate could save you money. Ask your pharmacist for details.